Client Guidelines

Lactation visits are available by appointment only. To schedule please email us at mkondrat@dragonflylactation.com or text us at 865-268-3970.

Appointments must be cancelled within 48 hours prior to your scheduled appointment time or you will be subjected to a $50 no show fee. 

In order to verify your insurance plan, an appointment will need to be scheduled. Once the proper documents are submitted, please allow at least 24 hours for the verification process to take place. This time frame does not include weekends and holidays. If you would like to check your insurance coverage you can call you specific carrier and ask “Do I have in-network coverage for lactation services under CPT code S9443 (lactation class) with diagnosis Z39.1, billed as professional services (not facility)?”
 

Per The Affordable Care Act (ACA), it covers most lactation visits without cost sharing, but not all. Some plans treat baby-related visits or medically complex care as non-preventive, which may result in a bill(s).

We are also in network with Cigna, verify your coverage instantly here!

Cash, Credit, and FSA/HSA accounts are accepted for self pay clients.
If your insurance will not participate with one of our billing partners, a superbill may be generated for you to submit to your insurance company for possible reimbursement.